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Privacy Policy

Privacy Policy

Effective Date: 2026-05-11

This Privacy Policy describes what personal data mylaptop.ge (“Sani” LLC, identification code 439870980, established under the laws of Georgia; physical address: 1 Akaki Tsereteli Avenue, Panda Shopping Center, store #52, Tbilisi) collects and how it processes that data. This document is prepared in accordance with the requirements of the Law of Georgia “On Personal Data Protection” (2024 revision).

1. What Data We Collect

When you use the mylaptop.ge website, we process the following categories of data:

  • Identification and contact data: first name, last name, email address, phone number, delivery address, personal ID number (at checkout);
  • Account data: the website supports both registered accounts (via the My Account page) and guest checkout. For registered accounts we store: username, email, hashed password, saved addresses, and order history;
  • Order and payment data: order history, products selected, prices; payment card details are not stored by us directly — they are processed by third-party payment processors: Bank of Georgia (BOG), TBC Bank, Credo Bank, Flitt, and Tpay;
  • Website usage statistics: via Google Analytics 4 (identifier: GT-PZVLCTZ5) we collect anonymized data on website visits — anonymized IP address, device type, browser, referring link, time spent on page, behavioral metrics;
  • Advertising conversion data: Google Ads conversion tracking (identifier: AW-18042935580) records which ad referred the user to the website and whether a purchase took place;
  • Language and configuration cookie: the Polylang module’s cookie stores the user’s chosen language (Georgian / English) so the site opens in the correct language on subsequent visits;
  • WooCommerce session cookie: retains cart contents within a browser session;
  • Additional instrumentation: the website does not use Facebook Pixel / Meta tracking; no email-marketing tool (Mailchimp / SendGrid or similar) is operational; no live-chat widget is enabled. The analytics tools in use are fully listed above — Google Analytics 4 and Google Ads only.

2. Purposes of Processing

  • Order placement, confirmation, and delivery;
  • Secure payment processing;
  • Warranty and return service support;
  • Customer communication (order status, technical support);
  • Website improvement based on anonymized analytics;
  • Measuring advertising-campaign effectiveness (conversion tracking);
  • Fulfilling legal obligations (tax reporting, accounting records).

3. Legal Basis

Personal data is processed on the following legal bases:

  • User consent (acceptance of the website terms of use);
  • Contract performance (order fulfillment);
  • Legal obligation (requirements defined by Georgian legislation);
  • Legitimate company interest (fraud prevention, service-quality improvement).

4. Transfer of Data to Third Parties

Your data is transferred only to the following categories of third parties, within the limits of necessity:

  • Payment processors: Bank of Georgia (BOG, Georgia), TBC Bank (Georgia), Credo Bank (Georgia), Flitt, Tpay (Georgia) — all processors operate within Georgian jurisdiction;
  • Courier service: for order delivery — name, address, phone number;
  • Google LLC: for Google Analytics 4 and Google Ads services (USA; EU-US Data Privacy Framework certified);
  • Hostinger International Ltd.: website hosting (Lithuania, EU);
  • State authorities: upon legal request (Revenue Service, courts, and others).

5. Data Retention Period

  • Order and payment data — for the period defined by Georgian legislation (accounting records: 6 years);
  • Contact data — until the user requests deletion;
  • Analytics data (GA4) — 14 months (Google’s standard policy);
  • Cookie data — varies (session: until browser close; persistent: up to 1 year).

6. Your Rights

In accordance with Article 21 and subsequent articles of the Law of Georgia “On Personal Data Protection”, you have the following rights:

  • Right of access — request information about what data we hold on you;
  • Right to rectification — request correction of inaccurate or incomplete data;
  • Right to erasure (“right to be forgotten”) — request deletion of your data when retention is no longer necessary;
  • Right to restrict processing — request that data processing be paused for a defined period;
  • Right to data portability — receive your data in a structured, widely used format;
  • Right to object — object to data processing, particularly for direct marketing;
  • Right to lodge a complaint — submit a complaint to the Personal Data Protection Service (personaldata.ge) in the event of a violation of your rights.

7. Cookies and Website Tracking

The website uses cookies for functionality, analytics, and advertising-conversion measurement. In detail:

  • Functional cookies (Polylang, WooCommerce session) — required for site operation;
  • Analytics cookies (Google Analytics 4) — for anonymized statistics;
  • Advertising cookies (Google Ads conversion) — for measuring ad effectiveness.

A formal cookie-consent banner is not currently deployed on the website — continued use of the site constitutes your acceptance of the cookies listed above. Deployment of a formal consent banner is planned for a future phase.

8. Security

The website is served over a secured HTTPS connection (TLS). Data is stored on secure servers within Hostinger International Ltd.’s infrastructure (Lithuania, EU). We apply appropriate technical and organizational measures to protect data against unauthorized access, alteration, or disclosure.

9. Contact Us

For any questions about your data, or to exercise any of the above rights, contact us:

  • Phone: +995 574 73 75 76
  • Email: info@mylaptop.ge
  • Address: 1 Akaki Tsereteli Avenue, Panda Shopping Center, store #52, Tbilisi

10. Policy Changes

The company reserves the right to unilaterally amend this Privacy Policy. Users will be informed of changes via website publication. Continued use of the website after a policy change constitutes acceptance of the updated version.

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