Warranty Policy

MyLaptop.ge thanks you for choosing us.
We strive to meet your requirements.
Please review our warranty service terms.

Warranty Terms:

Warranty service covers repair of the item during the warranty period.
Warranty applies to manufacturing/technical defects under normal use conditions.
Standard warranty: 12 months.
Battery warranty: 1 month.

Warranty does not apply / is voided in the following cases:

Warranty period has expired;
No purchase confirmation document is presented;
Serial number on the device is illegible or removed;
Defect/damage caused by mechanical impact;
Device was used for commercial purposes;
Damage caused by removal of seal or plomb;
Defect caused by violation of storage and usage rules;
Damage caused by computer viruses or incompatible files;
Damage caused by electrical network malfunction or voltage changes;
Defect caused by unqualified repair/installation work;
Defect caused by use of unlicensed software;
Dead pixels within manufacturer’s acceptable range.

Please note that only the defective item is replaced, not the full set (accessories, consumables, packaging, box).

Note: Commercial warranty is valid on the territory of Georgia.

Warranty Service Information

Item repair is carried out at the company’s service center. To receive warranty service, the customer must present the warranty card along with payment confirmation document.

Legal Warranty

Under the Georgian Law “On Consumer Rights Protection,” if a defect is found in goods, the consumer has the right to demand elimination of the defect (free repair or replacement, price reduction) or to withdraw from the contract.

The seller is obliged to repair or replace the damaged equipment within 15 working days from receipt at the service center, or within 30 working days if parts need to be ordered from abroad.